If you want to pay your O2 Refresh bill manually, you can do it online or by calling 2729. And if you need to change your Direct Debit details or payment date we’ll automatically update both to match. To keep things simple, we take both Direct Debits on the same day. One Direct Debit is for your Device Plan and the other is for your Airtime Plan – that’s your calls, texts and data. Why do I have two Direct Debits on O2 Refresh? Your Direct Debit will still be active – it only cancels if a second month fails. If your Direct Debit fails, you can make a card payment through My O2 and we won't try to take the same payment again. Call us if you want to change the payment date. You won’t be able to change the payment date in My O2. It’s covered by the Direct Debit Guarantee and can be cancelled any time by O2 or your bank. You can manage your Direct Debit in My O2. Bear in mind that we’ll only be able to make changes over the phone if both the O2 account holder and the bank account holder are on the call. If you want to set up a Direct Debit in a different name, you can either send a Direct Debit Mandate or make the changes over the phone. If you’re setting up payments from a business bank account or a bank account requiring more than one signature, you’ll need to send a Direct Debit Mandate. If you'd like to set up a Direct Debit, download and send the Direct Debit Mandate or get in touch. you’re protected by the Direct Debit Guarantee, so your details are secure under the Data Protection Act.it’s automated so you’re unlikely to miss a payment.it’s quick and easy to set up – you won’t have to post a cheque or call us.The easiest way to pay your bill is by Direct Debit: This way you’ll avoid being charged twice or having to cancel your Direct Debit. So if you want to pay your bill early, it’s best to do it through My O2 or by calling our customer service team. If you make a payment using our automated 202 service or by Diners Club, your Direct Debit will still be for the full bill amount unless you cancel it. If your active Direct Debit is due in less than two working days, it’ll still be for the full bill amount – your extra payment will be added as credit onto your next bill instead. If you make a payment when you have an active Direct Debit that’s due in two or more working days, the Direct Debit amount will be changed to reflect your payment. You can store your card details securely in the My O2 Card Wallet, available on the My O2 website and the My O2 app. You can edit your card details whenever you want. Just tap 'Manage Payment Card'.
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